Mission and ethos

Welcome to your Library of Things! It’s here because a group of friends and community leaders in this neighbourhood led a crowdfunding campaign to make it happen.

Every time you borrow an item, you’re directly supporting Library of Things’ social mission – to connect people to each other and to the place they live through sharing.

What’s more, a percentage of your borrowing fees go directly into the local community.

We invite you to join hundreds of other Members near you in agreeing to the terms below – which ensure that your local Library of Things site thrives both now and into the future.  

Definitions

The ‘Member’ – any person who has created an account via the Library of Things’ myTurn catalogue and paid a minimum of £1 to join, regardless of whether they have borrowed from Library of Things or not.

‘Item’ – any piece of equipment or ‘Thing’ stocked by Library of Things

‘Library of Things’ (or ‘LoT’, ‘us’, ‘we’ or ‘our’) – the non-profit company lending out items to Members

‘Borrowing; – the act of hiring an item from Library of Things site for the stated fees and returning it on the stated return date

JOINING & MEMBERSHIP

Only Members are able to borrow from Library of Things.

To become a Member, you must:

  1. Be aged 18 or above

  2. Give your personal details: full name, current address, phone number and a valid email address so that we can contact you

  3. Connect a valid debit or credit card to your myTurn borrowing account, with sufficient funds to pay for any items you reserve

  4. Pay a minimum of £1 as a one-off joining fee

  5. Tick to accept this Library of Things User Agreement & Data Protection & Privacy Policy

  6. Where choosing the Concession Membership, complete the confidential form to let us know why you have chosen that membership option


BORROWING

Member Responsibilities
As a Member, you are responsible for:

1. Bringing the item back clean. We can provide cleaning kits to make it easy.

If the item is returned to Library of Things in a state that causes an unpleasant experience for the next Member, we reserve the right to charge a Cleaning Fee determined by Library of Things, or to ask you to take the item away to clean it.

2. Bringing the item back on time, so the next Member isn't kept waiting.

You must return all items borrowed to the Library of Things site that you borrowed it from by close of business on the stated Return Date. You are able to change your Return Date online via your myTurn account, provided that there are no reservations made by another Member starting on or before your new proposed Return Date, and provided that you make the change before close of business on the stated Return Date. You understand that returning items after their Return Date will incur a late fee, determined by Library of Things. You will receive notifications reminding you the item is overdue. These fees will accrue on your account and you will be charged when you return the item.  If you do not return the item after 1 week of your Return Date, the item will be considered a ‘non return’ and you will be charged the full replacement cost of a new item. We will notify you in writing and issue a bill for the replacement fee.

3. Giving at least 24 hours notice for any changes to your reservations. If you no longer need to borrow an item or cannot fulfill a reservation, you agree to cancel it with 24 hours notice. Failure to do so means you’ll be charged a cancellation fee equivalent to the full amount for the unfulfilled reservation.

4. Keeping the item safe. If you have a problem returning the item, please contact us immediately. If you lose or the item is stolen from you, we will consider it a ‘non return’ and can charge you up to the full replacement cost of a new item.

5. Using the items in a safe and proper manner. You are responsible for using any item you borrow for the job it is intended to do, taking appropriate precautions and wearing personal protective equipment where necessary.

6. Familiarising yourself with how to use the item, by reading the Library of Things how-to guides or user manuals, watching YouTube videos or asking our volunteer team for help.

7. Visually checking the items before borrowing and using them, especially for electrical equipment. For example, check the wires and plug for any visible damage before use, and don’t use any items outside or near water if not intended for those uses.

8. Immediately stopping use of an item if it becomes unsafe or in a state of disrepair.

9. Telling Library of Things about any damages immediately via our repair form, so we know the item is safe for the next borrower. We will not charge you for 'reasonable use' wear & tear, so long as this is reported straight away. Where the item has been used inappropriately or unreasonable damage has been caused, Library of Things may charge you a repair fee or up to the full replacement cost of the item (at our discretion on inspection of the item). For example, if you use the strimmer for thick undergrowth beyond long grass, you may be charged for the repair of the strimmer, plus a new spool. You understand that Library of Things is not responsible for any manufacturing defects in quality of workmanship or materials inherent in any borrowed items.

10. Understanding that you are insured to use the item that you have borrowed – but that nobody else is insured to use that item. If anyone else uses the item you have borrowed, that person is not insured for any damage to their person or their property. For example, if you are hosting an event using an item borrowed from Library of Things, you will need your own public liability insurance.

11. Not borrowing the items to do professional work where you are charging a fee to a third party. You will not be insured for this activity, and risk your membership being terminated.

12. Paying the total amount owed for the item(s) borrowed. Members will be charged the stated rates for borrowing items. The debit or credit card linked to your account will be charged when you return the item. If you don’t have enough funds to pay the fees you owe, we will work with you to work out a solution. If after initial communication you still have not paid the fees you owe, Library of Things may take legal action to ensure fees are paid and may charge an administration or legal fee to cover costs.

Plus, we’d love you to share your feedback, stories & ideas so we can keep improving Library of Things for future borrowers!

Now for the serious bit.

As a Member, you agreeing to indemnify and hold harmless Library of Things, its officers, agents, and employees for any and all liability, loss, claims and demands, actions or causes of action for the death and injury to any people and for any property damage suffered or incurred by any person, which arises in any way from the use of items you are borrowing.

If we discover you are not respecting the rules of borrowing and our guidance in how to use Library of Things and its items in a safe and proper manner, we reserve the right to terminate your membership at any time. You understand legal action may be taken against you.

Library of Things’ responsibilities

Library of Things is responsible for:

  1. Taking reasonable action to ensure the quality and safety of its items, including as a minimum:

    1. Sourcing brand new or fully refurbished items directly from retailers and manufacturers

    2. Carrying out weekly item checks and inspections

    3. Providing personal protective equipment at no cost to the Member & advising the Member to wear this

  2. Taking reasonable action to enable the Member to learn how to use items in a safe and proper manner, including:

    1. Making available digital copies of how-to guides and manuals for items

    2. Reminding Members to stop using items and to report any damage or repair immediately on noticing anything unusual (see Member Responsibilities 9).

    3. Providing cleaning kits with items that require regular care and maintenance

    4. At Library of Things’ discretion, facilitating how-to events for more complex items

  3. Providing public liability insurance for hiring items to Members and making it known that this insurance only covers Members when they are using items for personal use. Insurance does not apply if:

      1. Members use items in a professional capacity to carry out work for a third party for a fee.

      2. Members lend items to other people or do work on other people’s property. Library of Things is not liable for any damage that may be caused to other people or their property.

      3. Members use items to run public events or activities. You will need your own public liabilities insurance for this.

  4. Handling any issues and complaints relating to borrowing in a sensitive and timely manner, including:

    1. Making a direct refund to your bank account if for any reason you have been overcharged for the item(s) you have borrowed. This refund takes between 5-10 days to reach your bank account from the time of discovery.

    2. If necessary, cancelling or changing a reservation. A credit or refund to the value of your reservation will be issued back to you.

  5. Storing all Member data as securely as reasonably possible, handling data sensitively and ensuring data is compliant with the General Data Protection Regulation and other data protection laws. See the Library of Things Privacy Policy below for more information on how we do this.

 

Communicating with you

As a Member of Library of Things, you will receive some communications from us, including:

  • Reservation, check-out and check-in receipts each time you reserve and borrow

  • a welcome email with information on how borrowing works

  • occasional service updates

  • personalised promotions and offers

  • newsletters

If you want to disable loan receipts, you can do so by logging into your myTurn account and clicking ‘Disable email receipts’ under ‘Communication’.

If you want to disable our updates and newsletters at any time, you can do so either by clicking ‘unsubscribe’ at the bottom of the email.

If you no longer want to be a Member of Library of Things, email us to tell us this via hello@libraryofthings.co.uk. We will aim to delete all of your personal data within 3 working days.

Read our privacy policy here.