We know damages happen – they happen to everyone. The important thing for us is to understand what the problem is, fix it as soon as possible, and make sure the next borrower has a safe and enjoyable experience.

The information below helps our volunteer Thing Fixers work out the best steps for getting the Thing back in action.

Somewhere on the Thing will be a purple and white barcode label.
What's the type of damage? *
The Thing was faulty when I received it *
This helps us work out what causes damages to prevent this in future. It's not about blaming anyone.
Give as much detail as possible for more complex problems.
Name *
Name
So we can ask you further questions if we need to

Please also send a photo or video of the damage to crystalpalace@libraryofthings.co.uk – if you can!